TERMS & CONDITIONS

Booking Procedures

Once an itinerary & Invoice are approved and confirmed by both parties, 40% deposit is required to secure your trip with us so as to begin all the necessary booking processes. Final payment is paid 35 days prior to your departure date in order to finalize ground preparations for your tour. Final balance can also be paid in cash (Post 2007SERIES USD bills please) upon arrival in Tanzania.

Cancellation & Refund Policy

Cancellation of any confirmed tour or failure to join a tour follows the procedures below:
A written cancellation from any confirmed pax or member of a group received by Trek & Hide Adventures Co. Limited within:

  • 35 days or longer = NO PENALTY
  • 20 to 34 days = 30% PENALTY
  • 15 to 19 days = 50% PENALTY
  • 14to 18 days= 75% PENALTY
  • 13 or less = 100% PENALTY

The canceling party may look for a replacement and as such, penalty will not be applicable.

The deposit must be made upon tour confirmation to secure your spot. Full payments must be made prior to departure of any tour.

Please Note:

  • If the tour is cancelledwithin 20 to 34 days, a penalty of 30% will apply, and therefore if the client has already paid US$ 720.00 deposit, then US$ 504.00 minus the bank transfer charges will be refunded to that client within 15 days.
  • Standard Safari and Flight Bookings: Full payment is required in order to secure accommodation for Safari and to issue flight ticket(s) and in that case, there will be no refund for any Safari accommodation or flight cancellation made 34 days or less prior to the tour departure date.