Privacy Policy

This privacy policy for TREK & HIDE ADVENTURES describes how and why we might collect, store, use and process your information when you use our services such as when you:

• Visit our website http://www.trekandhideadventures.com or any website of ours that links to this privacy policy.
• Engage with us in other related ways, including any bookings, tours, challenges, events, or engaging with us on any marketing campaigns

Questions or Concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies, please do not use our Services. If you will have any questions or concerns, please contact us at abel@trekandhideadventures.com

This summary provides key points from our privacy notice, but you can find more details about any of these topics by contacting us about any specific question that you need further clarifications:

• What personal information do we process? When you visit, use or navigate our Services, we may process personal information depending on how you interact with us and the Service you inquire, the choice you make, and the products and features you use. The personal Information we collect may include names, age, gender, phone numbers, email address, mailing addresses and contact preferences.

* We may also collect other personal information outside of these (above) through instances where you interact with us in person, online, or by phone or email in the context of:

• Receiving help through our customer support
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries

* All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

• Do we process any sensitive information? We do not process sensitive information.

• Do we receive any information from third party? We do not receive any information from third parties.

• How do we process your information? We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information only when we have a valid legal reason to do so

• In what situations and with which parties do we share personal information? We may share information in specific situation and with specific third parties We may share or transfer your information in connection with our bank during payment transaction from or to you or with hotels and flight agents for booking purposes

• How long do we keep your information? We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. The information collected may also be useful for tax, accounting and other legal requirement and as such a retention for a period of time is necessary and when we have no ongoing legitimate business need to process your information, we will either delete or anonymize such information, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. So, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. We aim to protect your personal information through a system of organizational and technical security measures. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

• Do we collect information from minors? We do not knowingly collect/ solicit data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that the personal information from users less than 18 years of age has been collected, we will reactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at abel@trekandhideadventures.com

• What are your privacy rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
• In some regions (such as EEA, UK, Switzerland, and Canada), you may have certain rights under applicable data protection laws. These may include the right:

1. to request access and obtain a copy of your personal information
2. to request rectification or erasure

• to restrict the processing of your personal information

1. if applicable, to data portability and
2. not to be subject to automated decision-making

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided hereunder.

• Do United States residents have specific privacy rights? If you are resident of California (CCPA Privacy Notice), Colorado (CPA – Colorado Privacy Act), Connecticut (CTDPA – Connecticut Data Privacy Act), Utah (UCPA – Utah Customer Privacy Act) and Virginia (VCDPA – Virginia Customer Data Protection Act); you are granted specific rights regarding access to your personal information.

• Withdrawing your consent: If we are relying on your consent to use your photograph taken while you are traveling with us or to process your personal information, which may express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided hereunder.

• Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
• Do we make updates to this privacy policy? Yes, we will update this privacy notice as necessary to stay compliant with relevant laws. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

• How can you contact us about this Privacy policy? If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Abel Edward by email at abel@trekandhideadventures.com, by phone at +255752542607 or contact us by post at:

TREK & HIDE ADVENTURES CO. LTD

ABEL EDWARD,

KENYATTA STREET

P.O. BOX 6436,

MOSHI, KILIMANJARO

TANZANIA